for Customer Success
Your conversations—worth their weight in roadmap
Twine turns every customer call into actionable intelligence. Capture detailed feedback, identify retention risks, and proactively address customer needs before they escalate.
15% higher net revenue retention with proactive issue detection before renewals
10+ hours reclaimed weekly by eliminating manual note-taking and documentation
3X faster issue resolution with intel automatically routed to the right teams
Advocacy on autopilot
Anecdotes become evidence. When your customer feedback shows clear revenue impact, priorities change.
Move feedback priorities
Turn scattered feedback into actionable trends. Show executives exactly how much revenue is affected by each customer issue or request.
Drive adoption, nurture champions
That improvement you advocated for? Just shipped. Deliver the right message to the right customers. The art of looking precisely as attentive as you actually are.
We have a lot of theories on what to do product wise.
Twine helps us guide the roadmap in a way that aligns with real customer demand.”
Sam Barati
VP of Customer Success, Tapcart
See the difference in your first week
Replace 'my customer said' arguments with actual evidence. Show exactly what customers need, with revenue impact attached. Connect Twine to your calls and by Friday you’ll wonder if this is cheating.
Notes take themselves
Let Twine document your customer calls while you focus on building relationships.
Product team are all ears
Watch product teams respond to feedback that comes with clear business impact.
Warning signals are caught early
Spot patterns of customer friction before they affect renewal metrics.
The difference between being informed about the product and informing the product