Intel identification
Automatically capture key moments from every customer call, with video
Instant, accessible intel
Twine captures key moments across all your customer calls. No manual note-taking, clipping, or data entry. Every customer interaction becomes a source of actionable intelligence, categorized for immediate impact.
Product feedback
Uncover usability and functionality issues
Urgent blockers
Spotlight risks to deals and renewals
Competitive intelligence
Track competitor mentions and comparisons
Customer love
Boost morale with positive feedback themes
Effortless setup, Powerful results
Twine seamlessly integrates with your workflow, transforming conversations into actionable intel without disrupting your team's focus.
Set up in minutes
Sync calls or analyze real-time. Twine will match feedback to revenue impacted.
Centralized access
All extracted intel in one place. Filter with your CRM fields.
Connected to context
Every piece of intel is linked back to the full call report.
Quantify revenue impact
Evaluate intel alongside affected deals and opportunities.
Deliver exceptional customer experiences, together
Share knowledge effortlessly and make better decisions faster.
Product teams
Filter key feedback, watch clips for direct customer input
Sales teams
Escalate gaps and objections to unblock revenue, fast
Customer Success teams
Reduce admin, expedite resolutions, champion customers
Leaders
Automate data flow, align teams, build shared understanding
Advocate for customers
Turn feedback into forward motion. Twine gives you the tools to not just hear your customers, but to champion their needs with clarity and conviction.
Delivered where you work
Get compelling, actionable reports backed by quotes and clips.
Instantly shareable
Share intel via Slack with supporting video evidence.
CRM connection
Link feedback to account history for a holistic view.
Unbiased reporting
Twine extracts moments objectively for intel your team can trust.
Hear it from customers
Access original video clips for firsthand customer input.
