Thematic reports
Top themes from thousands of conversations
Turn scattered feedback into clear, revenue-weighted themes that end debates and align teams. Get patterns that matter to your team delivered where you work.
All signal, no noise
Twine extracts what matters from every customer conversation and identifies patterns with revenue metrics attached—the evidence that moves organizations forward.
Automatic pattern detection
See patterns across hundreds of calls without watching recordings. Transform scattered feedback into clear direction with zero manual effort.
Revenue-based prioritization
Every theme links directly to affected accounts and deals on the line. Make decisions based on business impact, not who speaks the loudest.
Relevant, specific, actionable
Custom built for your team, product area, or market segment. Get focused reports that align with how you actually make decisions.
Effortless intelligence delivery
Intelligence finds you automatically in your workflow. Get important patterns in Slack, without checking another dashboard.
Your dedicated analyst that never sleeps
One-off reports Like having an analyst on demand
Have a question about customer sentiment? Twine analyzes all your historical conversations to deliver the answer with evidence attached.
Recurring reports Your always-on market research team
Set up once and Twine continuously monitors customer conversations, delivering fresh insights on your schedule without you lifting a finger.
Reclaim 10+ hours per week, per team member
Reclaim 10+ hours per week, per team member
Product
Turn feedback into revenue-backed decisions. Cross-functional debates end when data shows what matters.
Customer Success
Spot patterns in account health data. Replace isolated anecdotes with signals that prevent customer churn.
Product marketing
Learn how customers compare you to rivals. Track competitive mentions and see where you win or lose.
Sales
Get evidence for deal-blocking gaps. Back feature requests with revenue data that commands attention fast.
Leadership
Cut through departmental bias. Base strategic decisions on customer truth rather than the loudest voice.
Beyond “customers said they want...”
Every theme comes with context, customer evidence, and revenue metrics that reveal why it matters.
Traceable, objective
Follow any theme back to the source. See exact moments where customers explain issues in their words.
Data 🤝 Context
See how different customers face unique challenges. Match solutions to segments based on actual needs.
Clips that land
Turn abstract feedback into concrete video evidence. Drive action through moments that build instant clarity.
Stop guessing what matters
Get the patterns that drive decisions delivered automatically to your workflow.
More to explore
Intel capture
Automatically extract key moments from customer calls
Smart enablement
Match releases to customer needs and enable reps personally
Personalized feeds
Relevant feedback delivered where you already work
Integrations
Turn every tool into a source of actionable intelligence
Security
Enterprise-grade protection with SOC 2 compliance and encryption
Customer lens
Historical feedback and current deals in one unified view
