San Francisco

Team Operations Manager

Job Description

Our mission is to help millions of people live happier financial lives. We do this by applying cutting-edge automated money management, behavioral finance insights and machine learning, while engaging users with a captivating, intuitive interface.

We are seeking a Team Operations Manager to enable team and operations success, with a particular emphasis on (1) Overseeing the office, (2) Driving a fun, engaging team culture (3) Overseeing a small team responsible for recruiting, on-boarding and retention programs and (4) Coordinating and executing team events and activities

The role of the Team Operations manager is critical to ensuring a productive, inclusive, inspiring work environment and team culture.

The office management component includes all aspects of making sure the office runs smoothly including monitoring regular food orders, managing the office (e.g. paper, supplies, cleaning services), working with our Boston team to facilitate equipment orders and technology needs, and generally ensuring the office is running smoothly. It will also involve serving as a liaison and key point of contact during an upcoming office move and redesign.

The Team Operations manager will be a key driver of culture and engagement initiatives. They will be responsible for keeping a pulse on what will move the needle on Twine employee engagement and productivity, and for executing on these ideas.

Another key aspect of this role is to lead a small team responsible for the employee lifecycle: recruiting, on-boarding, and retention programs.

This person will oversee a recruiting coordinator responsible for working with a broader recruiting team on the end to end lifecycle for recruitment.

They will also be directly involved with creating a best-in-class onboarding experience for new candidates joining the Twine team. This aspect of the role will include conducting periodic employee NPS, employee engagement surveys and 360 review surveys as well as leading initiatives to support a diverse and inclusive workforce.

The Team Operations manager will coordinate and execute all manner of team-wide and departmental offsites, events, social hours, activities, milestone celebrations and more. The ideal candidate will bring energy and enthusiasm and will think outside of the box to promote an exciting, fun, inclusive, energetic culture.

We’re looking for a sharp, organized, creative person who is comfortable with effectively managing our office while also thinking outside the box about how to improve Twine’s culture and employee experience.

Responsibilities

  • Oversee all office management activities
  • Schedule team building and other office activities
  • Develop and foster a warm, fun, professional, inclusive and dynamic office environment
  • Lead coordination process with internal and external stakeholders
  • Oversee hiring coordination, scheduling, outreach, and candidate management
  • Assist with general operations

Qualifications

  • Previous experience in managing a small or mid sized office
  • Demonstrated professionalism and judgement
  • Professional, positive, self-motivated and proven relationship building skills
  • Excellent oral and written communication abilities
  • Strong bias for action and impact
  • Innovative thinker