Twine is an SF (FiDi)-based startup unit within John Hancock / Manulife Financial – a Fortune 500 global financial services company. Operating from San Francisco, the team applies agile, customer-driven, design and development practices in building a distinctive personal finance app that makes it easy for young families to collaboratively grow their money toward critical goals.
The Twine app will be moving from private testing to a large public launch later this summer in pursuing its mission – empowering millions of families to achieve more secure, happier financial lives.
As we open our app to wide public use, we’ll need a talented and empathetic Customer Success Manager to help us:
• effectively address any questions and challenges users may have
• build the infrastructure we need to scale customer support to millions of users over time
• distill insights from user feedback that inform effective product development
If you’re excited about delivering a delightful customer experience, relentless in addressing critical user questions and concerns, and love the challenge of taming big, complex processes, we think you would be great in (and love) this role.