Personalized feeds
Relevant customer intelligence that finds you
Stay deeply connected to your domain without watching endless call recordings. Twine's personalized feeds deliver critical customer feedback as it’s captured.
Never miss what matters
Twine extracts key moments from customer conversations and routes them to the people who need them most. Configure once, receive continuously, act immediately.
Cut through the noise
Only see what impacts your role. Filter by intel type, customer attributes, and domain to eliminate the irrelevant without missing the critical.
Zero-effort visibility
Stop searching, start receiving. Intel automatically finds you with feedback extracted directly from customer calls.
Timely intelligence
See feedback as it happens, not weeks later in quarterly reports. Respond to issues before they spread and act on opportunities while they're fresh.
Complete context
See video evidence, customer context, and revenue impact. Make decisions backed by customer voices, not assumptions.
Role-specific intelligence
Choose from ready-made templates or create your custom intel feed. Connect Slack, set preferences, and transform how you stay informed.
Choose from ready-made templates or create your custom intel feed.
Connect Slack, set preferences, and transform how you stay informed.
Feature monitoring
Track feedback relevant to your product area to quickly fix issues and capitalize on new opportunities.
Competitive positioning
Monitor customer competitor comparisons to address positioning gaps before they affect your business.
Key account health
Track signals from critical accounts to identify renewal risks and prevent churn while driving growth.
Deal acceleration
Spot pipeline blockers early to deploy resources that keep opportunities moving and meet team targets.
Customer advocacy
Save hours documenting feedback, knowing critical feedback automatically reach decision makers.
Technical oversight
Identify implementation challenges immediately to address customer needs before escalation occurs.
Celebrating success
Boost team morale by sharing customer wins and positive feedback as they happen.
Your direct line to customer intelligence
Get the feedback that impacts your work delivered automatically—not buried in recordings or lost in threads.
More to explore
Intel capture
Automatically extract key moments from customer calls
Thematic reports
Discover patterns across feedback, prioritized by revenue impact
Smart enablement
Match releases to customer needs and enable reps personally
Customer lens
Historical feedback and current deals in one unified view
Integrations
Turn every tool into a source of actionable intelligence
Security
Enterprise-grade protection with SOC 2 compliance and encryption
