SAN FRANCISCO

Senior Product Manager – Operations and Support

Job Description

Twine empowers people to save more, save better, and save together. We use technology, design and cutting-edge automated money management to change the way people make financial decisions. We are a small, ambitious and close-knit team on a mission to help people live happier financial lives.

We operate as an independent startup group – backed by the resources and stability of a Fortune Global 500 powerhouse. We know that we’re stronger with every thread – our culture is driven by sharing, learning and iterating together.

We’re looking for a talented Product Manager to work closely with our Operations and Customer Support teams to develop software capabilities (including support portals, automated workflows, and customer-facing web properties) that enhance their productivity and enable them to deliver outstanding service to our customers based on business needs and product launches. You will work closely closely with Engineering and a variety of stakeholders within our Operations, Customer Support, Compliance and Security to address complex technical, operational and compliance challenges with simple, intuitive and powerful software solutions. You’ll help empower operations stakeholders through big new feature launches and ongoing product optimization, balancing critical long-term business needs and immediate team priorities.

What you will be doing

  • Partnering with Operations, Customer Support, Compliance, Engineering and other Product Managers to define, build and ship high impact, intuitive and scalable tools that enable our teams to excel operationally and deliver a flawless customer experience.
  • Gathering input from key stakeholders to define the strategy and the roadmap for the Operations and Support roadmap and power our Operations and Customer Support teams to provide service to millions of people.
  • Scoping the cost and impact of potential product features, bugs and key product decisions for our Operations and Customer Support.
  • Understanding and advising on cross-functional implications of product launches, highlighting trade-offs and timelines to help key stakeholders make the best decisions.
  • Determining KPIs and delivering measurable results to satisfy business needs and product launches.

The skills we need from you

  • 3+ years experience in product management.
  • Experience developing processes and software solutions that simplify complex operational workflows and satisfy security and compliance requirements.
  • Strong technical skills and ability to distill business and operational needs into product requirements.
  • Excellent written and oral communication skills, with the ability to collaborate and build strong relationships with internal stakeholders.
  • The ability to make trade-off decisions between possible and desirable.
  • The discipline to focus on high leverage activities and saying “no” or “not now”.
  • Experience working in an Operations or Support team and/or Consumer Finance preferred.
  • Bonus for experience in investment management or investment operations.

Benefits & Perks.

  • Catered lunch every day
  • Health, dental, and vision insurance
  • 401k with a 4% match
  • Quarterly team offsites to fun places
  • New equipment
  • Healthy snacks + cold brew coffee on tap
  • Monthly office game nights
  • Lifestyle and commuter benefits
  • Up to 12 weeks paid parental leave
  • Generous vacation and PTO policy

Get started.

Are you ready for the next step in your career? We’d love to hear from you. Please click “apply now” to submit your cover letter and resume today.